HelpDesk Module
Omni-Channel Customer Support Platform
🚧 Status: Documentation Coming Soon
Overview​
HelpDesk Module provides comprehensive customer support capabilities:
- 🎫 Ticket Management - Multi-channel ticket handling
- 💬 Live Chat - Real-time customer conversations
- 📚 Knowledge Base - Self-service articles (via AIHub)
- 🤖 AI Assistant - Automated responses and suggestions
- 📊 SLA Management - Service level agreements and tracking
- 👥 Team Management - Agent assignment and routing
- 📈 Analytics - Support metrics and reporting
Key Features (Planned)​
✅ Omni-Channel - Email, chat, phone, social media
✅ AI-Powered - Auto-categorize, suggest responses (via AIHub)
✅ Knowledge Base - Vector search for relevant articles
✅ Workflow Automation - Custom assignment rules
✅ SLA Tracking - Response and resolution time goals
✅ Multi-Tenant - Isolated support systems per tenant
Documentation Coming: Q3 2026
Module Status: Planning